AI-powered client onboarding and engagement platform

Create forms, reply to client messages, and build entire project workflows in seconds with the help of AI.

A refreshingly simply project management platform

Create forms, reply to clients, and build entire project workflows using AI

AI Form Builder

Describe in a few words what type of form you need or what information you need it to collect, and Motion.io’s AI will build that form for you.

AI Message Replies

Use AI to instantly draft responses to client comments on tasks or messages they send through their Motion.io portals.

AI Task Builder

Describe your workflow or SOP in a few sentences, and Motion.io’s AI will create tasks for that project, organize them into stages, and even build and attach the necessary forms.

AI Email Writer

Use AI to create customized emails that welcome clients to the project and provide information about engaging with your team in their Motion.io portal.

FAQ

How do Project Templates work in Motion.io?

Project templates in Motion.io let you pre-build projects with tasks, portal pages, automations, and settings already configured. When you create a new project from a template, everything is instantly populated, saving your team time and ensuring a consistent client experience​.

Can I require passwords for client portals instead of using magic links?

Yes. While Motion.io's loginless portal access can be a game-changer for fostering increased client engagement and a more seamless experience, businesses subscribed to Motion.io's Scale plan can opt for clients to access their portals by logging in instead of clicking a magic link.

How do Magic Links work in Motion.io?

When you invite clients to a portal or assign tasks in Motion.io, they'll receive an email with a magic link allowing them to access their portals in a single click — no account creation or login required.

How do Automated Task Reminders work in Motion.io?

When you toggle on "Reminders" for a task, Motion.io will automatically remind all clients (or team members) assigned to the task to complete it. Reminder emails are sent automatically on a predefined schedule based on the task's due date.

Can Motion.io's Contract functionality replace my current tool (DocuSign, PandaDoc, etc.)?

Yes, Motion.io has all the functionality needed to replace tools like DocuSign and PandaDoc, allowing you to manage contracts directly inside your client portals​

How does internal/team project management work in Motion.io?

Internal project management happens through the Projects Dashboard, which allows you to view all projects in your account, and the "Tasks" page for individual projects, which lets you organize tasks visually with the Kanban-style Board View​.

Can I add a signature field to forms I create in Motion.io?

Yes! While Motion.io’s contracts are ideal for collecting signatures, you can also toggle on the “Signature” option to add a signature field at the bottom of any form​.

How do I create forms and send them to clients in their Motion.io portals?

You can use Motion.io's AI Form Builder to generate forms from a simple description or build forms manually using an easy drag-and-drop form builder​. Once you create a form you want to send to a client, you can use the "Form" option in Motion.io's task composer to attach and send it, which will automatically notify the client to submit it to their portal.

How does the Unified Inbox help streamline client requests and communication?

Using Motion.io's Unified Inbox, your team can manage all client chats and comments in one place, quickly reply, and even convert any client message into a task in their associated project, ensuring nothing falls through the cracks​.

What types of client communication appear in Motion.io’s unified inbox?

The unified inbox (Message Center) gathers chat messages, task comments, and client email replies across all projects into one central dashboard​.

Can clients see team tasks I create in their client portals?

By default, team tasks are hidden from clients. You can choose to show specific team tasks to clients by toggling the "Show in Portal" option​ in Motion.io's task composer.

How do Design Proofing tasks work?

Design proofing tasks let clients review, annotate, and approve files directly within Motion.io, making collaboration faster and reducing back-and-forth​. After creating a task, click the "Proof" option to attach the files you want to send a client to review and approve.

Are there storage limits for files uploaded to Motion.io?

Motion.io allows generous file uploads, with a limit of 500MB per file for both clients and team members​. Additionally, each Motion.io plan comes with an overall file storage limit. Visit our pricing page for more information.

What customizations can I make to Motion.io client portals?

Motion.io gives you a variety of customization options so your client portals look and feel like an extension of your brand. Upload your logo and set a brand color to ensure every client portal aligns with your visual identity. Customize Portal Pages to tailor the content of each portal by adding or editing pages like the Welcome Page, About Page, and even custom pages with rich text, images, and videos. Use a Custom Domain or Subdomain to create a fully white-labeled experience by connecting a custom domain or subdomain (like clients.yourcompany.com) so clients access their portals on a URL that reflects your brand.

Are there any limits related to the number of projects, portals, or clients I can invite?

No -- you can create as many projects and client portals as you need, and invite an unlimited number of clients, regardless of your plan. There are no caps or hidden restrictions.

What are Projects in Motion.io?

Projects are the foundation for managing client work in Motion.io. Each Project serves as a centralized workspace that brings together all tasks, files, and communication related to a specific client engagement. In addition to being the primary hub for collaboration between your team and clients, Projects also give you complete control over the information and tools your clients can access within their portal.

How do Client Portals work in Motion.io?

In Motion.io, clients complete tasks and view information or updates related to the projects you’ve invited them to through their client portals. Portals in Motion.io are loginless for clients to access, branded to your business, and can be customized to give clients access to additional information, websites, or software they’ll need throughout a project.

How does the Project Progress Tracker work?

Motion.io's built-in Project Progress Tracker lets you provide customers with clear visibility into the status of their projects—from onboarding to offboarding—directly in their client portals.

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