All your client communication
in one place
Motion.io's Unified Inbox provides clients to submit work requests, support questions, and helpdesk tickets while empowering your team to manage customer communication in one in a centralized dashboard.
Provide ongoing support without the stress
Centralize client communication
Instead of explaining a new process or tool, enable clients to submit support requests by accessing the same Motion.io portal they’re already familiar with.
Resolve support tickets faster
Client messaging, internal notes, and ticket status tracking give your team the tools to delight customers and quickly address support requests.
Elevate your client experience
Customers submit support tickets through white-label client portals, which they can access at any time without logging in or creating an account.
A customer-first ticketing platform that unifies customer support with project management
Loginless client access
Simple and secure, customers can communicate with your team, submit tickets, and view outstanding requests by clicking a magic link – no account creation or login is required.
Manage work requests
Add internal notes to loop in other team members or provide additional clarification on tickets without worrying about clients seeing the behind-the-scenes shop talk.
Create tasks from client messages
Quickly convert client comments and chat messages into tasks and have Motion.io automatically follow up until the tasks you create are completed.
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FAQ
Using Motion.io's Unified Inbox, your team can manage all client chats and comments in one place, quickly reply, and even convert any client message into a task in their associated project, ensuring nothing falls through the cracks.
The unified inbox (Message Center) gathers chat messages, task comments, and client email replies across all projects into one central dashboard.
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